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| 1. |
Couldn’t I get better prices by buying from manufacturers directly? Top↑ |
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Price is a function of volume. Van Access commits large purchase volume from these manufacturers so that the prices are superior to you purchasing directly from them. Of course you may enter large long term buying commitment with each of the manufacturers but you will only realize savings of a few percentage points because that is ultimately Van Access’ gross margin. |
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| 2. |
Why should I buy from Van Access? Top↑ |
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The advantages are low prices at low purchase volume for a large variety of products. Our program is designed for System Integrators, Value Add Resellers, and emerging ITSP because they can get started with cost-effective VoIP equipment solutions right away with little or no inventory. Contact our sales representatives about special VAR program. |
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| 3. |
I am also a distributor, how can I work with Van Access? Top↑ |
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Van Access is always looking for master distributors in key regions of the world. If you have warehousing abilities and can directly access VAR and ITSPs in your region, get in touch with us about becoming a master distributor. We have attractive programs that will fit the economics of a master regional distributor. |
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| 4. |
Can Van Access take special sourcing request if I don’t see what I am looking for? Top↑ |
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Van Access takes customized sourcing requests. Tell us what you are looking for and we will help you source cost effective solutions from China – for free! We are the sourcing expert for everything VoIP from China. |
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| 5. |
How can I get the best price from Van Access? Top↑ |
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Van Access operates on transparent standard pricing policy. We offer our best and final price the first time and all the time. You never have to worry if someone else is getting a better deal than you because they somehow know a cousin of a brother of someone in the company. We believe that everyone’s transaction costs is lowered when we make pricing simple, fair, and open. |
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| 6. |
I never heard of these brands before, are they any good? Top↑ |
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Yes they are (and of course I am biased) because we deal with manufacturers that already do OEM for major telephonic brands in the world. Essentially you are getting the same product without the fancy label and for a lot less. |
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| 7. |
The products cost significantly less than comparable global brands! What is the catch? Top↑ |
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The trade-off in lower price other than having no brand is that the design and user interface maybe lacking. Some of supporting documentation may occasionally contain grammatical errors and not all devices have the extra nifty features as global brands. Rest assured, all the core functions are there and function very well. |
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| 8. |
I am still worried; may I try out the products first? Top↑ |
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Absolutely! We want you to try out the products so we offer a 30 days no question asked return policy on samples ordered as long as they are not damaged. However, the policy does not cover shipping costs. |
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| 9. |
Who should do business with Van Access? Top↑ |
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If you are a system integrator, IT consultant, PBX reseller, or computer system reseller, or someone that assists end users in the installation of communication systems that serves the small medium business market and are looking for a cost effective alternative then you should talk to us! If you are a reseller that does not directly deal with end users but covers a market that Van Access does not have a presence, you can inquire with us regarding becomes a regional master reseller. |
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| 10. |
What is VoIP? Top↑ |
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Voice over Internet Protocol (VoIP) - technology that enables one to have voice conversation through Internet. This is a cost savings application that requires a VoIP service provider (ITSP) and VoIP hardware such as a VoIP Phone, IP PBX, and VoIP Gateway. |
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| 11. |
What are the advantages of VoIP? Top↑ |
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The main advantage of VoIP is cost. VoIP can lower both service costs and equipment costs. Other advantages include more functionality and flexibility. Small Business Users are the main focus of VanAccess customers because they can implement a small business pbx, that includes IP phones and voip gateways to leverage cost savings and extended functionality. |
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| 12. |
Can I use dial-up for VoIP or do I need broadband? Top↑ |
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Dial-up can be used for VoIP but the selection of equipment is limited. Generally most VoIP is done using broadband because the codec requires certain bandwidth. |
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| 13. |
Do I need a computer to make/receive VoIP calls? Top↑ |
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This depends on whether you plan on utilizing USB phones for online applications such as Skype. If you are using a softphone instead of an actual IP Phone or gateway, then yes a computer is needed. However, most VoIP hardware does not require a computer because devices such as VoIP phones and VoIP gateways with LAN ports bypass the need for a computer. |
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| 14. |
Can I surf the web during VoIP calls? Top↑ |
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Yes, VoIP will not have any adverse affects on your surfing capabilities. It shares the bandwidth connection with other LAN computers and prioritizes voice. |
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| 15. |
Should I use an ATA or an IP phone? Top↑ |
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Both have their advantages, but it comes down to the functionality you are looking for. A cost saving solution could be using an ATA, which will allow you to use a traditional analog phone for VoIP. However, IP phones will provide more features that are similar to digital phones. |
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| 16. |
Can I use VoIP for all the phones in my residence? Top↑ |
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Of course, VoIP has the ability to replace everyone phone in your house by either using ATA or replacing with an IP Phone. However, this setup requires an account with a VoIP provider. |
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| 17. |
How I can make/receive free VoIP calls to/from remote location? Top↑ |
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Making and receiving free VoIP calls can be made possible by signing up with VoIP Service Providers such as Free World Dialup (FWD) that allow unlimited VoIP calling. When making a VoIP to VoIP call, the provider usually makes it free. |
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| 18. |
Can VoIP make and receive calls to/from PSTN lines? Top↑ |
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Absolutely! VoIP can make and receive any type of call whether it is voip, pstn, or long distance. |
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| 19. |
May I keep my existing phone number when migrating to VoIP? Top↑ |
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You will need to check with your VoIP porvider, but most of the time it is not a problem to keep your existing number. A signed "Letter of Authorization" will be required by the provider when keeping your number. |
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| 20. |
What are VoIP Service Providers (VSPs)? Top↑ |
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VoIP Service Providers (VSPs) are the next generation telcos that provide interconnection between VoIP and PSTN networks. They allow call origination and termination between these two networks. Some of the more popular service providers include Vonage and Broadvoice. However some service providers require you to use the VoIP hardware that comes with the purchase of their service (Vonage uses "locked" Linksys PaP2). We reccomend you use a service provider that is more flexible and allows the user to bring their own device. For this reason we like Broadvoice because they are compatible with VanAccess IP Phones, VoIP gateways, and Small Business IP PBX Systems. |
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| 21. |
Which VoIP Service Provider should I use? Top↑ |
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You should select the VSP based upon the calling rates and services they provide. The features they offer can greatly differ based on the price of the calling plan that you choose. Rates vary between providers and their pricing ranges from per minute charges to flat monthly bills. Look at how much time you use your phone per month to determine the correct VSP provider. |
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| 22. |
What are IP PBXs? Top↑ |
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IP PBXs (Private Branch Exchanges) are complete phone systems that provide advanced telephony features and services between VoIP and PSTN networks. Common features and services include: call transfer, conference, voicemail, music-on-hold, auto-attendant, and auto call routing. The IP PBX's sold on VanAccess are targeted for Small Business User IP PBX systems and we can supply with our complete IP Phone systems. |
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| 23. |
What are VoIP Gateways? Top↑ |
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VoIP gateways are network devices that convert voice and fax calls in real time between a traditional PSTN line to an IP Network. They are used when you do not want to convert to an IP Phone, but would like to continue using your tradtional PSTN phone. VoIP gateways are also referred to as ATA's (Analog Telephone Adapters). The advantage is that VoIP gateways are mobile, meaning that when you want to travel you are able to bring your gateway with you and continue making VoIP calls with your account. |
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| 24. |
What are FXO and FXS ports? Top↑ |
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Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e.g. phone or fax). |
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| 25. |
What are PSTN failover lines? Top↑ |
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PSTN (Public Switched Telephone Network) failover lines are used as backup connections in the event your VoIP or Internet connection goes down. To have a PSTN failover line , you must have an analog and VoIP provider. These are optional ports on ATA devices or IP phones that connect directly to the analog PSTN lines coming from the telephone company. |
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| 26. |
Which VoIP signaling protocols are commonly used? Top↑ |
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The following list shows the most common VoIP signaling protocols available: SIP (Session Initiation Protocol), H.323, Cisco SCCP (Skinny Client Control Protocol), IAX (Inter-Asterisk Exchnage), and MGCP (Media Gateway Control Protocol). Currently SIP is the most popular. |
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| 27. |
Which VoIP codec should I use? Top↑ |
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VoIP codecs convert analog voice signals to their digital encoded version. Codecs vary in size, sound quality, bandwidth and computation requirements. The most common VoIP codecs currently available are: G.711 (alaw & ulaw), G.723, G.726, G.729, GSM, and iLBC. |
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| 28. |
What are Gatekeepers and Registrars? Top↑ |
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Gatekeepers and Registrars are gateways that provide authentication, authorization, call control and call routing, and session invites for end user devices. |
